SERVICE

How do we deliver Operational Excellence

We have a strong service network with national coverage, with a level of response to requests at the highest standard in the country

We are an expert in core business processes of our customers

We are the clear number one choice for the retail companies providing tailor made integrated solutions and services to continuously improve sales, store efficiency and customer experience. To manufacturing companies, we offer IT tools for the improvement of industrial processes efficiency and integrated weighing, labeling, production management and logistic solutions. We provide tailor made solutions aimed at the core customer processes by putting together and adapting the most appropriate HW, SW and services solutions for the specific need of the customer, in order to sustain his strategy.

For this, we will use our innovation, delivery and support service capabilities and we partner with selected reputable international technology providers.

100+

dedicated engineers

30+

service partners in the network

24/7

help desk and intervention availability

3000+

retail locations managed

1500+

monthly remote software interventions

50km

maximum distance from any client location

Support Service

Basic maintenance services. Call Center 24/7. Remote Support. On-site availability.

Advanced Service

Call Center 24/7. Remote Support. On-site availability. Predictive and reactive maintenance. Metrologic check.

Full Service

Call Center 24/7. Remote Support. On-site availability. Predictive and reactive maintenance. Metrologic check. Extended warranty.

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